Job Description
Goodwill Healthcare Services is a small business in Dallas, TX. We are professional, agile, supportive and our goal is to help patients get a better understanding of their health while maintaining their independence as they recover in the comfort of their own home. Knowledge of home health procedures or PHC/Attendant care experience is a plus
Our work environment includes:
Responsibilities:
Responsible for handling all PHC/Attendant care documentation and files to meet state requirement.
Responsible for scheduling agency patient visits.
Assess, plan, and coordinate changes in patient care services.
Responsible for the supplying needs of all clients of the agency.
Assigns and verifies that all nurses, aides and other disciplines are in compliance with documentation (timely submission and QA), and that the daily schedule is being followed.
Report any deficiencies to DON.
Maintains and updates patient information to enhance highest quality patient care.
Consults with all members of the treatment team and DON or regular basis to coordinate quality, goal oriented home health care.
Serves as liaison between patients, caregivers, doctors and doctors office staff, agency administrative staff and contracted services
Assists in the billing process and financial functions as needed.
Oversees Agency communications including pagers, telephones, mail and tracking of physician orders.
Promotes compliance with all state and federal regulations.
Organizes, sorts, and maintains documentation in patient files in a timely manner.
Provides clerical support which may include preparation of admission, orientation and new hire packets; typing, special projects, filing and coping.
Assists with maintenance of personnel files.
Assists with communications which may include: phone system, memo’s, answers incoming calls, documents and disseminates appropriate messages.
Provides computer support and data entry, as needed.
Promotes the agency philosophy and mission by presenting a positive image to patients/families, physicians and community agencies.
Provide effective communication to patient/family, team members, and other health care professionals and maintain confidentiality.
Receives and appropriately documents new referrals in a timely manner.
Participates in coordinating care with Nursing Supervisors, patients/clients, and the interdisciplinary team.
Provides effective communication to patients/clients, staff members, other health care professionals and referral sources.
Responds to Agency and patient/client needs in a professional and creative manner.
Demonstrates commitment, professional growth and competency.
Participates in Agency-sponsored in-service training.
Participates in the Agency’s QAPI program.
Promotes the Agency philosophy and administrative policies to ensure quality of care.
Performs other duties as required.
Experience:
- Previous experience in a home health office assistant or administrative role preferred
- Proficient in data entry and computer literacy
- Familiarity with Google Suite applications (Docs, Sheets, Slides)
- Experience with order entry systems is a plus (Axxess)
- Knowledge of home health procedures or PHC/Attendant care experience is beneficial
- Knowledge of Skilled Nursing for home health. Medicare - candidate will be cross trained
- Strong customer service skills and ability to handle inquiries professionally
- Ability to multitask and prioritize tasks effectively
- Excellent organizational skills with attention to detail
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you are a motivated individual with a strong work ethic and the ability to thrive in a fast-paced environment, we encourage you to apply for this position. We offer competitive compensation and opportunities for career growth.
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