Job Description

Job Description

Job Description

Description:

Looking for a new opportunity where you can make a difference and grow your career at the same time?

Looking for the opportunity to work in a hybrid role?

Look no further.

We’re Sonoran Desert Institute and we’ve been changing lives since 2000.

Our team is growing, and we are seeking an experienced Student Success Coach to join our team.

Position Summary/Overview:

The Student Success Coach plays an essential role to students as they pursue their educational journey with SDI. The Student Success Coach assists students in developing skills, behaviors and habits that contribute to success in college. These include academic and career goal setting, learning strategies, time management and organization, self-regulation, and self-accountability. The Student Success Coach will guide students on basic information regarding Admissions, Registration and Financial Aid.

Here's what you'd be doing

• Fosters persistence and completion by maintaining a caseload of first time in college and/or transfer of students.
• Monitors progress of students in caseload with check-ins, scheduled meetings or proactive outreach and communication, responding to students’ questions, concerns and needs
• Conducts academic coaching through individual or group sessions that help students assess their own performance and develop academic success plans
• Assists students in navigating online classes, developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success; works with students to learn strong time management and organization skills; motivates students to practice self-regulation and take ownership of their academic success
• Helps students in identifying, developing, and implementing learning strategies and study skills specific to course materials
• Refers students to appropriate academic personnel and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred
• Performs duties that are unique to specific department or college
• Directly supports an assigned group of students from enrollment through graduation
• Provides individualized support to students based on identified risk factors including academic, socio-emotional, and other potential issues, and helps to develop individual plans for success
• Counsels and advises students by phone, email, text and other available online technologies
• Closely monitors student attendance and grades in database to assure retention and progression
• Consistent ability to meet and/or exceed department expectations and compliance requirements
• Provides students with accurate, complete and timely information on school policies and procedures
• Responds timely, professionally, and accurately to student inquiries
• Documents student interactions in appropriate systems accurately and in a timely manner
• Coordinates and attends Student Success events
• Develops meaningful relationships across a diverse population of students to facilitate student success
• Assists returning students with re-entry
• Other duties or tasks as assigned

What we offer:

• Highly competitive compensation
• Employee Stock Ownership Plan (ESOP)
• Comprehensive benefits package with 100% company-paid Medical option
• 401(k) with generous company match
• Employee Assistance Program (EAP)
• Pet Insurance
• Company-paid Life insurance
• Paid Time Off (Vacation, Sick, and Volunteer time off!)
• 14 paid holidays
• Referral program
• Tuition discounts and reimbursement
• Career development opportunities with a growing company
• And perhaps most importantly, a team who is dedicated to your success!

What we're looking for:

• Bachelor’s degree required
• One year or more customer service experience required
• One year or more Student Services or Student Support experience, strongly preferred
• One year or more experience in a higher education institution, strongly preferred
• Tele-Service/Call center experience, preferred

Work Conditions/Physical Requirements*:

• Ability to work in an environmentally controlled office setting subject to extended periods of sitting, working from a monitor, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time.
• Regular activities include moving around the office and walking to other departments throughout the building.
• Occasional lifting required of up to 20 pounds.

Here’s our story:

Sonoran Desert Institute (SDI) has been changing lives since 2000. As a DEAC accredited school, our mission is to provide students with current, industry-driven, quality education, delivered through online distance education and practical applications. SDI is an employee-owned company creating a culture with an ownership mentality at the foundation. We believe in rewarding our employees through the success of the institution. Come be a part of a dynamic organization with the ability to impact the lives of others through education.

Want to know more about SDI's culture? Visit -desert-institute-earns-2023-great-place-to-work-certification/

Work Location: [ Office/Remote ]

Sonoran Desert Institute is an Equal Opportunity Employer . It recruits and hires without regard to race, color, creed, religion, sex, national origin, age, veteran or disability status, sexual orientation, gender expression, or any factors prohibited by law and affirms in policy and practice to support equal opportunity in accordance with all applicable federal, state, and local laws.

*Preference given to candidates currently residing or planning to reside in the Greater Phoenix Metropolitan Area, AZ upon hire. Unless specifically agreed upon, SDI does not provide relocation assistance

**Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

***All benefits not available immediately upon hire. Some eligibility requirements may need to be met to be eligible for some benefits based on company policy.

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