Job Description

Architect and maintain Splunk ITSI modules including glass tables, KPI base searches, correlation searches, notable events, and service definitions.
Design service trees and entity models to reflect business-critical services and dependencies.
Monitoring & Analytics: Implement event aggregation, adaptive thresholding, and noise reduction strategies.
Develop advanced correlation rules to detect anomalies and reduce MTTD and MTTR.
Integration & Automation: Integrate ITSI with external systems like CMDBs (e.g., ServiceNow), APM tools (e.g., Dynatrace, AppDynamics), and ticketing systems.
Use REST APIs and modular inputs for data onboarding and automation. Visualization & Reporting: Build custom dashboards, drilldowns, and service health scores.
Create deep dives and episode reviews for incident analysis.
Collaboration & Enablement: Work closely with IT Ops, DevOps, SREs, and business stakeholders.
Provide training, documentation, and support to internal teams.
Performance & Reliability: Participate in incident response, root cause analysis, and proactive performance monitoring.
Optimize system performance and ensure high availability of observability solutions.

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