Job Description

Job Description

Position Summary

Capital Kids Dentistry is seeking an exceptional operations leader to elevate our team as our Practice Manager.

As the Practice Manager, you will collaborate with executive leaders, regional managers, and doctors to oversee the day-to-day operations and ensure overall efficiency and effectiveness for our office. This involves a multifaceted approach to ensure that all operational processes run efficiently while maintaining and enhancing the productivity and functionality of our office.

This is a fantastic opportunity to join a growing office and have a significant impact on our overall success. This role is essential for creating an efficient, effective, and collaborative environment.

Key Responsibilities

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors, field operations and functional support to diagnose issues, identify opportunities, and develop corresponding action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Prioritize areas of focus based on impact and urgency; helps team do the same.
• Optimize processes with further development of documented standard operating procedures and organization.
• Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
• Coordinate effective and comprehensive onboarding for new staff.
• Advise and train staff on operational policies and recommend changes where applicable.
• Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
• Continuously assess capabilities and performance of team members, ensure contributions are recognized and actively address underperformance through progressive coaching.
• Track key performance indicators including patient experience and develop actionable strategies for improvements based on findings.
• Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
• Strategically partner with executive leaders on market growth initiatives. Identify and drive initiatives aimed at expanding market presence and growth.
• Maintain a front-line obsession and promote an exceptional patient experience.
• Other duties as assigned.

Qualifications

• 5+ years of previous operational experience, dental required.
• Bachelor’s degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/ leadership training.
• Proven experience in managing and developing team members.
• Track record of developing and implementing strategic growth practices and increasing market visibility.
• Utilized dental practice management systems to schedule appointments, manage patient records, process billing, and ensure efficient front-office operations.
• Excellent leadership and communication skills with a passion for growth.
• Continuous desire to learn and improve daily and provide development opportunities for staff members.
• Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
• Competency in using business software such as Microsoft Office and related platforms.
• Experience managing a P&L and understanding of core financial metrics.

Preferred Qualifications

• Previous dental experience, preferably within pediatrics.

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