Plumbing Dispatcher Job at Rite Way Heating Cooling and Plumbing, Tucson, AZ

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  • Rite Way Heating Cooling and Plumbing
  • Tucson, AZ

Job Description

JOB SUMMARY

The Dispatcher is responsible for fielding phone calls to ensure the right service technician is dispatched to the right customer at the right time.

DUTIES & RESPONSIBILITIES
  • Receive, coordinate, and disseminate calls for HVAC, Plumbing, Electrical, and Sewer departments.
  • Prioritize incoming calls, determine type of response needed, and dispatch accordingly.
  • Obtain complete and accurate information.
  • Communicate clearly both verbally and in writing to receive and convey instructions to perform the duties of the job being dispatched.
  • Communicate with co-workers, other departments, and the public to obtain or provide information.
  • Provide quality customer service to internal and external customers.
  • Demonstrate interpersonal skills in interactions with coworkers, supervisor, and technicians.
  • Maintain computer logs and records.
  • This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.
COMPETENCIES FOR SUCCESS
  • Communication
  • Customer Focus
  • Dependability/Productivity
  • Interpersonal Skills
  • Organization Skills
  • Quality
  • Results Orientation
  • Problem Solving
  • Decision Making
REQUIRED SKLLS & ABILITIES
  • Strong communication skills and ability to collaborate effectively.
  • Continuously demonstrates empathy and positive attitude.
  • Works well in high stress situations.
  • Results driven self-starter who takes initiative, recommends solutions, and demonstrates high level of professionalism.
  • Ability to de-escalate and provide solutions to customers before escalating to next management tier.
  • Attention to detail and accuracy.
  • Exceptional time management skills.
EDUCATION & EXPERIENCE
  • HVAC industry experience.
  • Service Titan software experience preferred.
PHYSICAL DEMANDS
  • Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
  • Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.
WORK ENVIRONMENT & CONDITIONS
  • Office environment.
WORK SCHEDULE
  • Shifts generally consist of work Mondays through Fridays between 7AM and 6:30PM, occasional weekend hours may be required at peak times.
REMOTE WORK ELIGIBILITY
  • Not Eligible

Job Tags

Work at office, Monday to Friday, Shift work,

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