Job Description
Description Summary F.H. Cann & Associates is hiring exceptional Part time Temp Customer Service Representatives for an exciting opportunity. This Customer Service Representative (CSR) position will be in support of a state-wide program. You will be provided training and although this is a temporary role, successful CSR's might be offered full time employment opportunities.
Up to $1000 Sign on Bonus for On-site workers
Up to $750 Referral Bonus
Essential Functions - Receiving in-bound calls and providing answers to questions with pre-scripted responses
- Occasional out-bound calls for verification purposes
- Enter sensitive information accurately into databases
- Deliver compassionate and tactful service to the community
- Operate multiple applications, databases, and computer programs
- Provide superior customer service
- Demonstrate active listening and learning
- Maintain attention to detail
- Communicate effectively in verbal and written formats
- Availability to work Monday - Thursday 8:15am Est-4:00pm EST or until the call queue is clear.
Work Environment and WFH Policy - Primary work location: Call/Contact Center in North Andover, MA
- Reliable transportation required for in-office work
- Hybrid schedule may be supported under certain circumstances , subject to:
- Reliable high-speed internet (hard-wired Ethernet connection required; minimum 25 Mbps upload/download)
- Private, quiet, distraction-free workspace
- Compliance with company Telecommute Policy
Preferred Education and Experience - Prior call center or customer service experience
- Computer proficiency and experience with MS Office
- High School Diploma or equivalent required
- Degree preferred; Veterans encouraged to apply
- Bilingual (Spanish) is a plus
Position Requirements Competencies - Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
- Strong knowledge of customer service principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Highly organized, results-driven, and able to work in a fast-paced environment
- Ability to resolve challenging situations calmly and professionally
- Strong time management and prioritization skills
- Punctuality and reliability
Security Clearance Requirements - Will be required to pass Federal background screening and/or state level criminal background screening.
Physical/Mental Demands - Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full-Time/Part-Time Part-Time
EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.
Division Corporate
Exempt/Non-Exempt Non-Exempt
Location North Andover
Category Customer Service
Shift Days
Position Customer Service Representative - Call Center
Req Number CUS-25-00017
Open Date 12/4/2025
This position is currently accepting applications.
Job Tags
Full time, Temporary work, Part time, For contractors, Remote work, Work from home, Relocation package, Shift work,