Job Description

Job Title: Italian Customer Service Representative

Location: Malta (Onsite)
Job Type: Full-time
Working Hours: Monday to Friday, 09:00 AM – 06:00 PM
Days Off: Saturday and Sunday
Salary: Competitive Salary Package

Job Overview:
We are looking for a dedicated Italian Customer Service Representative to join our onsite team in Malta. In this role, you will provide exceptional support to Italian-speaking customers, helping them resolve their inquiries and issues. The working hours are from Monday to Friday, 09:00 AM to 06:00 PM, with weekends (Saturday and Sunday) as your days off.

Key Responsibilities:

• Provide high-quality customer support in Italian via phone, email, and live chat.
• Respond to customer inquiries, troubleshoot issues, and offer clear, accurate product information.
• Resolve customer concerns quickly and professionally, ensuring high levels of customer satisfaction.
• Stay up-to-date with company products, services, and policies to provide accurate information to customers.
• Accurately log customer interactions in the CRM system for tracking and follow-up.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Adhere to company guidelines and standards to ensure consistency in service quality.
• Continuously improve knowledge of product updates, services, and customer support best practices.

Requirements:

• Fluency in Italian (both written and spoken) is essential.
• Strong communication skills and a customer-centric approach.
• Previous experience in customer service or a similar role is preferred.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Proficiency in CRM systems and customer service tools.
• Strong problem-solving skills and attention to detail.
• EU citizenship or valid work permit for Malta.

Benefits:

• Competitive salary and benefits package.
• Full-time onsite position in Malta.
• Set days off on Saturday and Sunday.
• Career development and growth opportunities.
• A dynamic and supportive team environment.
• Health and wellness programs.

How to Apply:
If you are fluent in Italian and passionate about providing exceptional customer service, we want to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.

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