Job Description

Job Summary: Part-Time (50%) Position. Schedule based on 20 hour work week. Must be available to work Rotating Shifts, including Days/Evenings/Nights/Weekends and Holidays on rotation. Will be responsible for switchboard activities, which include, but is not limited to: Fully understanding the telephone software Amtelco, backup phone system on the digital phone and its digital display and messages in order to answer calls accurately, immediately, and in an appropriate manner. Will be required to tactfully and courteously provide information to and answer questions from other staff, agencies, patients, and the public while using a voice quality, grammar, and diction such that the caller can easily understand the information being given. Will need to have a clear understanding of the purpose and use of the available reference materials used in determining the nature of service required and successfully connecting/directing people appropriately. Is necessary to be able to read, understand, and interpret campus/departmental regulations, procedure manuals, and policies as they pertain to all shifts with particular emphasis placed on the calm, accurate, immediate response to emergency situations using established guidelines. Will assist in the various departmental clerical aspects of the job in order to keep reference material up-to-date and accurate using a PC, manual methods, etc. Will submit Telephone trouble service via e-mail at ccphones@upstate.edu, Use the Telephone Agent software phone system to look up the necessary information for the Hospital Information Desk and staff. Will assist and help train other Office Assistant 1 operators, in procedures and methods. Excellent communication skills desired. Minimum Qualifications: For consideration for this title, you must meet the following minimum qualifications: There are no education or experience requirements Work Days: Part-time (50%), OA1, Schedule based on 20 hour work week. Must be available to work Rotating Shifts, including Days/Evenings/Nights/Weekends and Holidays on rotation Message to Applicants: **The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Office Assistant 1 title. Position Status: Various Salary: $18,116 (50% of $36,232) Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. SUNY Upstate Medical University

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