Job Description

Urgent Care Front Desk Insurance & Billing Superhero Wanted!

At American Family Care, we're not just treating patients we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Your precision with insurance verification directly impacts both patient experience and our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

What you'll actually do:

• Master insurance verification: Meticulously verify coverage before services are provided, prevent claim denials, and maximize revenue capture
• Excel at financial counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve billing problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive patient satisfaction: Deliver exceptional service even during difficult financial conversations keeping patients happy while handling payment matters
• Be the face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the front desk flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect patient information: Maintain organized records while strictly following HIPAA regulations

This role is perfect for you if:

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented a single digit error in an insurance ID can cost thousands.
• You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

What's in it for you:

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.
• Clear career path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor or move into clinic leadership and management as we continue expanding to 500+ locations.

We invest in your training so you can bring your best self to workevery shift, every patient.

The details:

• Location: Our state-of-the-art urgent care facility
• Schedule: Part-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
• Current CPR or Basic Life Support (BLS) certification is required for this role.

Ready to help patients live life, uninterrupted? Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at recruiters@americanfamilycare.com.

At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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