Job Description

Join to apply for the L1 Data Center Technician role at NTT DATA North America Join to apply for the L1 Data Center Technician role at NTT DATA North America Get AI-powered advice on this job and more exclusive features. NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Data Centre Field Engineer – L1 to join our team based in San Francisco, California. Responsibilities Assist with moves, adds, and changes (MAC) of equipment and cabling. Perform basic hardware tasks such as racking and stacking servers and network gear. Run copper and fiber cabling, including labeling and documenting connections. Monitor environmental conditions and follow operational checklists. Escalate issues to higher-level techs as needed, while learning systems and procedures. Key Responsibilities Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provides first line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalate issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge And Attributes Good communicate skills, both verbal and written. Ability to plan activities and projects well in advance and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Basic Qualifications 1+ years of experience in building, deploying and supporting Data Centre Networking Infrastructure. 1+ years of experience with Data Centre Network Equipment like Nexus and MDS Series Switching. Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc. About NTT DATA Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is Hourly rate $30.00/Hour to $35.00/Hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits . NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NTT DATA North America by 2x Get notified about new Data Technician jobs in San Francisco, CA . 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