Job Description

Vaco is hiring a hands on, Global, IT Infrastructure Manager for our client in Northern Cincinnati.

This role is 100% onsite with bi-annual international travel.

The IT Infrastructure manager is responsible for implementing, maintaining and ensuring world-class strategic and day-to-day operations and security infrastructure worldwide.

POSITION RESPONSIBILITIES:

Strategic Planning

• Analyze the computer and information needs from an operational and strategic perspective, and determine immediate and long-range equipment requirements
• Evaluate the newest and most innovating technologies and determine how these can help the business.
• Stay abreast of the latest technology to be on the lookout for developments that could benefit the organization and to ensure they do not lag behind best practice standards
• Apprise management about upgrades and/or new products that would enhance their operational efficiency and effectiveness
• Plan and coordinate system utilization and perform growth analysis and capacity planning
• Work with system owners/stakeholders to meet technical and business goals
• Plan, coordinate and assign resource to projects to meet immediate and future needs

Network Infrastructure Architecture and Administration

• Perform systems/applications analysis/design to provide innovative IT solutions
• Manage and plan technical standards and manage the daily IT issues of their
• Plan, coordinate and implement information security
• Install security software, monitor for security breaches, and respond to cyber-attacks
• Plan and coordinate activities such as installation and upgrading of hardware and software, programming and systems design, development of computer networks, and servers
• Design, install and support their LAN (local area network) and WAN (wide area network)
• Implement and manage network back-up, archival and DR activities
• Set-up access for new employees; terminate access for departing employees
• Manage all activities and maintenance of Windows Server, VMWare, and SaaS applications
• Monitor and report licenses on applications to ensure compliance
• Manage warranties and service agreements on IT products and services

Telecom Systems Administration

• Implement, maintain and troubleshoot global telecom system (UCaaS)
• Manage mobile/wireless phone accounts (US)

Management, Training and User Support

• Manage all IT network administrators and global help support personnel
• Provide training to employees on the best use of our computer systems and security
• Make recommendations about the kind of computer training that would be beneficial within the organization, as well as the employees who would likely benefit the most
• Provide computer security training and monitoring to all employees
• Troubleshoot and resolve global IT issues.

POSITION REQUIREMENTS:

Education & Experience

• Bachelor's degree (min) in a related field required
• Minimum 5 years experience in network management
• 3+ years experience in network architecture, automation and security implementation
• 2+ years experience in global SD-WAN management

Skill Competencies

• Knowledge of SAN and virtualization
• Knowledge of SD-WAN implementation
• Knowledge and understanding of LAN administration in a secure environment
• Knowledge of systems security protocol, policies, and procedures
• Knowledge of data security and disaster recovery systems and procedures
• Knowledge of SQL and data management techniques
• Ability to communicate technical information to non-technical personnel
• Ability to identify complex computer problems and to determine and coordinate solutions

Technologies Used (exposure, knowledge and/or competencies in these or similar helpful)

• SDWAN: VeloCloud
• Networking: CISCO Meraki
• Servers: Dell/VMWare
• Storage: HPE Nimble/Alletra
• ERP: Epicor (Kinetic)
• CRM: HubSpot
• CAE/PDM: SolidWorks
• BI: Microsoft PowerBI
• Graphic Design: Adobe Creative Suite
• Office: MS Office (Word, Excel, PPT, Outlook)
• Global Telecom/UCaaS: 8x8
• Web Performance & Security: CloudFlare (with Argo tunnel connection)
• Mail/Workspace (backbone): Google
• File Share/Storage: Google Drive
• Identity & Access management/SSO: MS Entra ID
• Security Auditing/Training: Knowbe4
• PC Encryption: BitLocker
• Endpoint Protection: SentinelOne
• Endpoint Privilege Mgt: Cyberark EPM
• Cloud Security/VPN: Zscaler
• Network security and security automation (SOAR/SIEM): Rapid7
• Enhanced network traffic analysis (ENTA)
• Enhanced Endpoint Telemetry (EET)/ Managed Detection & Response (MDR)
• Mobile Device security: Google Device Policy (GDP)
• Mobile Device Management (MDM): Google/AppleBM/Android Zero Touch
• PC Update and management: WSUS and Atera (remote monitoring and patch management)
• DR (storage/long archive): Google archive
• DR (backup/short archive): 11:11/Cohesity

Desired Skills and Experience

infrastructure manager, Vmware, virtualization, cisco, meraki, WAN, LAN, SAN, Server, Server administration, telecom, network, infrastructure manager, Infrastructure engineer, system engineer

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