Job Description

Instructional Designer, Technical Training Mobility Customer Services

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Position Overview

Siemens Mobility Customer Service seeks an experienced Instructional Designer to join the Mobility Academy team to develop comprehensive training programs that equip Field Service Technicians and customer maintenance teams to safely service and maintain Siemens locomotives and coaches. In this role, you'll balance hands?on course development with strategic management of external vendors to create a range of blended learning solutions. You'll partner with engineers and subject matter experts to translate complex vehicle systems (propulsion, brake, electrical, HVAC, safety, digital interfaces) into engaging, practical learning content that technicians can confidently apply in the field. This position can be located remotely in the US with preference to be located near a Mobility facility.

Responsibilities

• Partner with field service leadership, product engineers and SMEs; conduct systematic needs analysis, job task analysis and gap analysis; work with leadership to prioritize learning initiatives.
• Design comprehensive curriculum frameworks, course sequencing, prerequisite structures, and progressive learning pathways for different roles.
• Design and develop instructor?led courses, e?learning modules, micro?learning videos, job aids, and hands?on training exercises for Field Service Technicians and customer maintenance teams.
• Author content using Articulate Storyline and other authoring tools.
• Create instructor?led facilitator guides for our trainers and facilitate train?the?trainer sessions.
• Write instructional requirements and design specifications for vendors.
• Oversee vendor project management, timelines, budgets, quality assurance and user acceptance testing of deliverables.
• Participate in occasional site visits to service depots to observe maintenance procedures and collect content for training development as needed.
• Design quizzes, competency assessments, knowledge checks and post?training evaluations; analyze assessment data and recommend content improvements.
• Ensure compliance with regulatory requirements.
• Maintain training documentation, version control, content libraries and instructional design standards/templates for consistency.

Qualifications

• Certificate, Associate, or Bachelor's degree in Instructional Design, Adult Education, Learning Technology, or related field with 2+ years of technical training development experience; OR High School Diploma/GED with 4+ years of professional technical training design experience with demonstrated expertise in eLearning authoring and course building.
• Demonstrated ability to build professional?quality courses with eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia or equivalent).
• Ability to adapt instructional approaches for different experience levels (entry?level technicians through advanced specialists).
• Proficiency in Microsoft 365 (Word, PowerPoint, Excel, etc.).
• Experience with Learning Management Systems (LMS) for content deployment and learner management.
• Excellent communication, presentation, and interpersonal skills; ability to partner effectively with technical experts.
• Strong organizational skills and ability to run multiple projects.
• Strong project management skills collaboration, prioritization, persuasion.
• Bonus: ability to break down complex mechanical and electrical systems into clear, memorable learning experiences; background in rail, public transportation, automotive, aerospace, or heavy equipment maintenance preferred; experience designing training for locomotives, coaches, rail vehicles; simulation authoring tools (Unity, Unreal Engine); PMP/CAPM certification; experience managing external vendors (RFP, scope, QA).

Physical Demands

This role is primarily remote with occasional travel (estimated 10% annually) to Siemens Mobility offices or customer depots. When on?site, you may be required to walk through locomotive and coach interiors, navigate confined spaces, climb stairs and ladders, duck under low overhead clearances, observe maintenance procedures, operate camera equipment, and work in shop environments with typical maintenance depot conditions. No significant physical demands beyond standard office work for remote duties.

Benefits & Perks

• Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits starting Day 1.
• We believe each member is accountable for making decisions, solving problems and taking actions that contribute to long?term impact.
• Commitment to green innovations and meaningful solutions for customers, partners, society and environment.
• Front?runners in digitalization and building platforms; hiring forward?thinkers who want to make a real impact.
• Opportunities to contribute innovative ideas and receive compensation, tuition reimbursement, mentor programs, online learning.
• Employee perks and discounts plus 401k match and generous paid time off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

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