Job Description

The purpose of the position is to provide oversight during the hours that the facility is open to the public, to provide direction to Front of House employees and volunteers, at the Lauderhill Performing Arts Center (“LPAC”), under the general supervision of the General Manager or designee. Employees in this classification perform all administrative and customer service functions related to the Front of House, on an on-call/temporary basis. Position is responsible for ensuring professional customer courtesy, opening and closing the lobby and the house as needed. The following knowledge, skills, and abilities, as outlined herein, are intended to be representative of the type of tasks performed within this position. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the position if the work is similar, related, or a logical assignment for this description. Other duties may be required and assigned. Assists Department in areas including, but not limited to, customer relations, guest wayfinding, enforcement of all show related policies and procedures, maintaining an open line of communication with the Stage Crew, providing show specific information to all other Event Staff positions, and managing the volunteer usher corps. Maintains a physical presence at the work location; maintains punctuality and work a flexible schedule including night, weekend, holidays and events. Provides professional, customer-focused, welcoming service, including activities such as greeting patrons/clients, directing patrons throughout the facility, and resolving a variety of theatre related issues – including double seating, rules regarding photography/cell phones, safety procedures, etc. Opens and closes the Lobby of the LPAC; opens the House area of the LPAC once the call is given by the Stage Crew; closes the LPAC on an as needed basis. Delegates tasks to Event Staff employees and volunteers; acts as the manager on duty during hours when the Lobby is open. Communicates with the management staff on duty, Operations Coordinator, Box Office and Stage Crew effectively and frequently during events to ensure success of events. Implements and ensures that guests are following all House and show specific rules and protocols. Maintains intimate knowledge of all upcoming shows and events, including where to direct patrons if they are interested in more information. Resolves patron disputes and re-seats parties as necessary to maintain a peaceful environment in the Lobby and House; strives to reach an equitable arrangement while upholding established policies. Conducts a walkthrough of the House before the show to ensure that all preparations are in place for the show, as needed for that specific event. Holds a pre-event meeting to disseminate information that is relevant to the current shift. Assists with the recruitment, scheduling, training and supervision of all volunteer ushers. Serves as a liaison to renters/event coordinators, which includes gauging their satisfaction and enforcing all house rules which are relevant to their event. Assists with special event set-up and break-down as needed. Oversees and participates in the maintenance of the Lobby, including but not limited to assisting with the vacuuming and cleaning of the Lobby. Assists the General Manager and/or Assistant General Manager with special projects including opening night parties, special guest recognition, and special event logistics. Performs related work as required. High School diploma or equivalent from an accredited institution; AND Six (6) months of relevant special event industry experience and/or customer service experience in a theatre or closely related field; AND A Valid State of Florida Driver’s License. If no applicants meet the minimum qualifications, an equivalent combination of education, training, experience, and preferred qualifications may be considered. Preferred Qualification Associate’s degree in Theatre Design/Technology, Fine Arts, or closely related field. Supplemental Questions Please be sure to answer all supplemental questions thoroughly and completely. Please note that if you do not answer all the questions in its entirety, your application may not be further considered in the hiring process. If you have any difficulty understanding or completing the supplemental questions, please feel free to contact the Human Resources Department at 954-730-3090. Please be advised: Proof of education level is required (copy of High School Diploma/GED or College Degree/transcript needs to be uploaded in PDF format to application). Any required licenses and or certifications for the position you are applying for must be submitted as well. If required documentation is not provided, the application will be incomplete and will not continue in the hiring process. The City of Lauderhill, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Lauderhill will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Veteran's Preference Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and that certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. You may waive a postsecondary educational requirement for a position of employment (except if the position is exempt under the statute e.g., temporary employees, members of boards and commissions, positions that require an employee to be a member of the Florida Bar), for a current member of any reserve component of the United States Armed Forces or the Florida National Guard or a veteran who has been honorably discharged if the person is otherwise qualified for the position. Applicant Screening Due to the volume of applications the City receives, every applicant meeting the minimum qualifications cannot be guaranteed an interview. Applicants are selected for an interview based on education and work experience most closely matching the requirements of the position and may undergo additional selection and screening processes which may include an evaluation of training and experience, and written, oral and performance-based testing. Drug and alcohol testing is conducted based upon City policy, Federal, State and Local requirements. The City of Lauderhill is an E-Verify employer. Driving Requirements The ability to drive and operate a personal or City vehicle intermittently throughout the work day or work week. Physical Requirements The ability to exert heavy physical effort in very heavy work, which may involve some combination of climbing, balancing, stooping, kneeling, crouching, crawling, and/or lifting, carrying, pushing, and/or pulling of objects and materials in excess of 50 pounds. Motor Coordination The ability to coordinate eyes, hands, and feet to utilize and operate office tools, equipment, and machinery; and to handle, sort, and organize documentation. Sensory Requirements The ability to perceive and differentiate audio and/or visual cues or signals; and to perceive and differentiate depths, and/or textures. Form/Spatial Aptitude The ability to inspect items for proper length, width, and shape; and to visually read various information. Color Discrimination The ability to differentiate between colors or shades of color. Communication The ability to effectively communicate with City employees, stakeholders, and the general public verbally and/or in writing as needed to exchange information, coordinate work activities, and resolve matters. Functional Reasoning The ability to apply principles of rational systems, such as motivation, incentive, and leadership; to interpret instructions furnished in written, oral diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Situational Reasoning The ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against sensory, judgmental, measurable, verifiable, or subjective criteria. Data Conception The ability to coordinate, manage, strategize, and or correlate data and/or information; and to exercise discretion in determining actual or probable consequences, and in identifying solutions or alternatives. Mathematical Aptitude The ability to add, subtract, multiply, divide, and calculate numbers, decimals, and percentages. Environmental Factors Essential functions are performed with varied exposure to adverse environmental conditions (i.e. cold, heat, rain, sunlight, humidity, noise, dirt, odor, and/or fumes). #J-18808-Ljbffr City of Lauderhill

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