Job Description

Job Description

Job Description

Description

Job Title:   Data Entry Customer Service Representative 

Company: Talkishco

Location: Dallas, TX

About Talkishco:  
At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation.

Job Description: The Data Entry Customer Service Representative at Talkish Co. is responsible for efficiently entering and managing customer data while providing excellent service to clients. This dual-role position combines data entry tasks with customer service responsibilities, ensuring accurate information processing and timely support for customer inquiries and concerns.

• Accurately enter customer information, transactions, and updates into the company’s database.
• Verify and correct data to maintain accuracy and integrity in all records.
• Respond to customer inquiries via phone, email, or chat, addressing questions or resolving issues in a professional and timely manner.
• Assist customers with order placement, tracking, and returns, providing detailed and clear instructions as needed.
• Maintain and update customer records, ensuring that all relevant information is accurate and up to date.
• Collaborate with internal departments to resolve customer complaints and issues efficiently.
• Follow up with customers to ensure their concerns have been addressed and to confirm satisfaction.
• Monitor and report recurring issues to management to help improve customer service processes.
• Perform general administrative tasks, such as filing, scanning, and managing communications.
• Adhere to company policies and procedures when handling customer data and sensitive information.

• High school diploma or equivalent; additional education or certifications in data entry or customer service is a plus.
• Previous experience in data entry or customer service roles is preferred.
• Strong typing and data entry skills, with a focus on accuracy and speed.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office (Word, Excel) and data management systems.
• Ability to handle multiple tasks and work efficiently under pressure.
• Strong problem-solving skills and the ability to maintain a positive attitude when dealing with customers.
• Attention to detail and the ability to maintain confidentiality with sensitive customer information.

• Competitive salary
• Opportunities for professional development and growth
• Collaborative and supportive work environment
• Health benefits package
• Paid time off and holidays

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