Job Description

Responsible for assisting guests with their luggage, greeting, and welcoming them to the hotel and pleasantly escorting them to and from their room. Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Escorts guests and their luggage to and from their hotel rooms, as well as to and from their vehicles in the Hotel Porte. Assists guests with the loading and unloading of luggage to and from their vehicles. Stores and retrieves guests’ luggage and personal belongings at the Bell Desk. Informs guests of hotel services offered and effectively communicates room features and room orientation. Maintains full knowledge of ilani property and events in addition to local area attractions and replays this information to our guests during the check-in/rooming process. Assists with the preparation, arrival, and departure of all corporate, convention and bus groups. Delivers luggage and pulls bags for entertainment, bus, and convention groups. Delivers guest requests (amenities and packages) to their room. Assists guests with dinner and spa reservations, transportation needs. Answers the Bell Desk phone according to department policies and procedures. Assists with the coordination of special guest requests with VIP Services. Assists in other areas of Hotel Operations including, reception, Front Office, pool, and Concierge, as needed. Performs other duties as assigned. Minimum Qualifications: High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). Previous experience in a guest facing position. Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. Possesses a high level of maturity to deal with the most discriminating guest requests and requirements. Must be able to communicate effectively in English. Strong written and verbal communication skills. Strong organizational and multi-tasking skills. Basic computer skills. Extensive knowledge of the property, local areas, and destinations. Must be able to stand, walk, reach, bend or sit for extended periods of time. Must be able to regularly lift up to 50 lbs., and occasionally 75 lbs. Must be able to work various shifts and flexible hours. Must be able to work outdoors in all types of weather conditions. Must be willing to work in a smoking environment. Must be willing to adhere to company health and safety measures. Preferred Qualifications: Six months of experience as a hotel Bell & Door person or one (1) year of experience in a hotel guest service position preferred. Weekends & Holidays Required. Two days Off During The Week. Work Shift: Day (United States of America) Regular

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